Family
Chronicle Frequently Asked Questions
Family
Chronicle Books
Shopping
with Family Chronicle
Publisher
Information
Family
Chronicle Magazine
Secure Shopping
Family Chronicle's Online Shopping facility is a secure system. Once in the secure area of the shopping cart system, you will see a small lock symbol in your web browser's secure connection notification area to indicate that the connection is secure for online transactions. You can check the validity of our webiste's security certificate by clicking on the secure certificate notification on our home page, and on most ordering pages. Although the certificate notification may not appear on every page, you can be assured that the site is safe by simply clicking on the certificate provider's icon.
Where
can I buy Family Chronicle?
Family Chronicle is available by subscription, on some newsstands
and at a few genealogical supply outlets. To subscribe, complete
our subscription
order form to start receiving Family Chronicle at your home.
Family Chronicle can also be found on certain newsstands, including
Barnes and Noble, Borders, Chapters and many more. US residents
can enter their ZIP code here
to find nearby retailers, however, this information only concerns
distribution and does not guarantee that they will have magazines.
This information is not available for Canada.
Do
you have a full index of past issues online?
A complete
index of past issues is available on this site.
How
do I subscribe to Family Chronicle?
Complete our subscription
order form or use one of our other convenient ordering
options.
How
much does it cost to subscribe?
Regular subscription rates are listed on our subscription order form.
You may subscribe for one year for $30, two years
for $49 or three years for $69 (plus appicable taxes on Canadian orders).
Outside of the US and Canada, you may subscribe for one year
for $45, two years for $80 or three years for $115 (prices
in US dollars).
Do
you offer a satisfaction guarantee?
Yes, there is no risk. If Family Chronicle fails to meet your
needs, or live up to the promises we have made, you are entitled
to a refund on all unmailed copies for any reason or no reason.
Any refund will be made promptly and cheerfully. We also refund
the shipping portion of your order.
When
can I expect my first issue?
Once we receive your order, we process it immediately. The
standard delivery time is 4-6 weeks. If you order your new
subscription in the first month of the issue, your subscription
will start with the current issue. For example, if you subscribed
in May, your first issue would be the May/June issue. New
subscriptions ordered in the latter month of an issue will
start with the following issue. For example, if you subscribed
in June, your first issue would be the July/August issue.
When
in the month will my magazine arrive?
We try to arrange for the magazines to be on the newsstands
and for subscribers to receive their copies on the first day
of the first month on the cover (i.e. September/October issue
on 1 September). Usually everyone has had received the magazine
by the first of the month, and many of them get it two weeks
early.
What
if my magazine doesn't arrive?
If you are missing an issue, please contact us via e-mail
or call toll-free 1-888-326-2476 or 416-491-3699.
How
do I order a gift subscription?
Visit our on-line
shopping cart make your selection for the term of the
subscription, and complete the necessary ordering information
and recepient's complete name and mailing address in the appropriate
area of the form. you can even enter a short message in the
comment field of the order page and Family Chronicle will
send a card to the gift recipient.
How
do I renew my subscription?
Visit our on-line
shopping cart make your selection for the term of the
subscription and complete the necessary ordering information.
If available, enter the six digit subscriber code from the
mailing label (upper left corner) on your issue's delivery
bag in the comment area of the order form.
How
do I report a change of address?
Notify the Circulation Department via e-mail,
fill out our line address change
form, or call 1-888-326-2476 or 416-491-3699. Please allow
3-6 weeks for your address change to appear on your subscription.
How
do I cancel my subscription?
Notify the Circulation Department via our
on-line cancelation form or call 1-888-326-2476 or 416-491-3699.
A refund will be issued for all unmailed copies remaining
on your subscription.
What
happens to my subscription if you go out of business?
Family Chronicle is financially very healthy so this possibility
is remote. In 29 years of publishing, we can honestly claim
that no subscriber has ever lost their money. If Family Chronicle
were to close, all subscribers would be offered an alternative
publication or a refund.
Do
you offer a trial copy of Family Chronicle?
Yes, to give everyone a chance to see why Family Chronicle
has been so successful, we are currently offering a trial
issue of the magazine (in North America only). This program
is limited to one copy per address and per e-mail address.
Unfortunately, our trial issue program is too expensive to
operate outside of our local, North American market.
How
do I order a back issue of Family Chronicle?
There is a high demand for back issues.
Some issues have sold out. All issues are available in Family
Chronicle's Year books. To order issues contact the Circulation
Department via e-mail
or call 1-888-326-2476 or 416-491-3699.
Family
Chronicle Books
What
are the contents of your books?
A description of the contents
each of our books is available on our website.
How
do I order a book?
Use the
special publications order form to order any of the Family
Chronicle books.
When
can I expect delivery?
Once we receive your order, we process it immediately. Please
allow 3-6 weeks to receive your order.
What
if my books don't arrive?
If your order has not arrived after 4 weeks, please contact
us via e-mail
or call 1-888-326-2476 or 416-491-3699.
How
do I order books as gifts?
Complete the the
special publications order form with your billing information.
In the comments section of the form, enter the name and address
of the person receiving the book. Family Chronicle will send
a card to the gift recipient.
Shopping
with Family Chronicle
What
ordering options do you offer?
There are several different ways to place an order with Family
Chronicle.
- Website:
You may order on our secure
subscription order form or the
special publications order form, 24 hours a day, 7 days
a week.
- Phone:
You can place your order by calling 1-888-326-2476 or 416-491-3699,
Monday-Thursday, 8:30am-4:30pm and Friday 8:30am-1:30pm
EST. Please have your Visa or MasterCard handy. We will
be glad to assist you.
- Mail:
If you would like to mail in your order, print our online
order form and mail it with your check, credit card information
or money order, attention Circulation Department, to: US
Orders- PO Box 194, Niagara Falls,
NY 14304 USA; Canadian and International Orders- 505
Consumers Road, Suite 312, Toronto, ON, M2J 4V8 CANADA.
-
Which
major credit cards do you accept?
We accept Visa and MasterCard. We also accept payments via PayPal
through our online shopping cart.
Is
your server secure for credit card use?
Our order forms are hosted on a secure server, meaning it
is safe to enter your credit card information on the site.
Our secure site certificate is issued by Verisign, a respected
certificate signing authority. You can check the validity
of our secure site certificate by clicking on the Verisign
logo located on our home page or on any of our online order
forms. We take credit card security seriously: we do not keep
credit card numbers on a computer database and we shred all
written notes once the transaction has been completed. If
you are not comfortable with entering your information on
the site, please use one of our other ordering options. Your
credit card company does not hold you responsible for fraud
committed on Internet transactions.
Who
do I call about a billing query?
Contact the Circulation Department via e-mail
or call 1-888-326-2476 or 416-491-3699.
What
are your shipping costs?
Shipping costs are included in all of our product prices,
as we dislike the common practice of gouging customers for
shipping when they have no practical alternative. Delivery
time is usually 3-6 weeks.
Publisher
Information
What
is your privacy policy?
Whether
it is information collected for the purposes of selling you
a subscription, special publication or other service you can
be assured that we do not rent or sell our mailing lists or
information gathered from Internet transactions to anyone
outside the company. From time to time, we may use your customer
information to correspond with you regarding your subscription
or to promote special offers and services. Any information
logged by our web server as a result of a visit to the Family
Chronicle web site is used only for the purposes of statistical
analysis and NOT for the purposes of identifying or tracking
an individual user.
If you have a question about our privacy policy, please e-mail
us at: admin@familychronicle.com (please put "privacy"
in the subject line);
call
us during regular business hours
at: 416-491-3699 or
Mail:
Family
Chronicle
Subscriber
Services
505 Consumers Rd., Suite 312
Toronto, Ontario
M2J 4V8
How
often do you publish Family Chronicle?
Family Chronicle is published six times a year.
How
do I submit a letter to the editor of Family Chronicle?
Please follow this
link to find out how to contact Family Chronicle's editorial
staff by either e-mail or regular mail.
How
do I submit an article to Family Chronicle?
You can view our author's guidelines online by following this
link. The publisher is not responsible for unsolicited
manuscripts, and our review process on unsolicited manuscripts
can be lengthy.
Who
do I contact to discuss advertising opportunities?
Please contact our Advertising Services department for information
on display advertising (e-mail
or call 1-888-326-2476 ext. 111 or 416-491-3699 ext. 111)
or for our Marketplace or Classified ad sections
(e-mail or call
1-888-326-2476 ext. 111 or 416-491-3699 ext. 111).
Download
a PDF version of our current rate card (you must have
Adobe Acrobat Reader to view the file. If you do not have
this program, you can get it free from Adobe at http://www.adobe.com/products/acrobat/readstep2.html).
Who
publishes Family Chronicle and where are you located?
Family Chronicle is published by Moorshead Magazines Ltd.
The publisher is Edward Zapletal. The founding president and former publisher is Halvor Moorshead. Family Chronicle is based in Toronto, Canada. The Niagara
Falls address is a mail drop box; we do not have offices in
Niagara Falls. We consider ourselves to be North American:
90 percent of the circulation is in the US, 9 percent in Canada
and one percent elsewhere.
What
related magazines do you publish?
Moorshead Magazines Ltd. publishes a number of titles. The
most relevant to Family Chronicle readers is History
Magazine. History Magazine is dedicated to increasing
the understanding of social history, in particular the life
and times of ordinary people. Rather than focusing on military,
personality or area histories, the History Magazine team write
features about how our ancestors lived in a manner you will
find nowhere else.
How
do I contact Family Chronicle publishers?
Toll-Free: 1-888-326-2476
Phone: 416-491-3699
Fax: 416-491-3996
US Mail: PO Box 194, Niagara Falls, NY 14304
Canadian/International Mail: 505 Consumers Road, #312, Toronto,
ON, M2J 4V8 |
