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Family Chronicle Frequently Asked Questions

Family Chronicle Books

Shopping with Family Chronicle

Publisher Information

Family Chronicle Magazine

Secure Shopping
Family Chronicle's Online Shopping facility is a secure system. Once in the secure area of the shopping cart system, you will see a small lock symbol in your web browser's secure connection notification area to indicate that the connection is secure for online transactions. You can check the validity of our webiste's security certificate by clicking on the secure certificate notification on our home page, and on most ordering pages. Although the certificate notification may not appear on every page, you can be assured that the site is safe by simply clicking on the certificate provider's icon.

Where can I buy Family Chronicle?
Family Chronicle is available by subscription, on some newsstands and at a few genealogical supply outlets. To subscribe, complete our subscription order form to start receiving Family Chronicle at your home. Family Chronicle can also be found on certain newsstands, including Barnes and Noble and Books a Million. In Canada it is available from Chapters bookstores. Family Chronicle is also available from the Apple iTunes store in single copy, and subscription format for iPhone, iPod Touch and iPad devices. iTunes purchases are NOT processed by Moorshead Magazines Ltd and we do not maintain the iTunes subscription data on our system. iTunes subscriptions are handled separately through PocketMags.com.

Do you have a full index of past issues online?
A complete index of past issues is available on this site.

How do I subscribe to Family Chronicle?
Complete our subscription order form or use one of our other convenient ordering options.

How much does it cost to subscribe?
Regular subscription rates are listed on our subscription order form. You may subscribe for one year for $30, two years for $49 or three years for $69 (plus appicable taxes on Canadian orders). Outside of the US and Canada, you may subscribe for one year for $45, two years for $80 or three years for $115 (prices in US dollars).

Do you offer a satisfaction guarantee?
Yes, there is no risk. If Family Chronicle fails to meet your needs, or live up to the promises we have made, you are entitled to a refund on all unmailed copies for any reason or no reason. Any refund will be made promptly and cheerfully. We also refund the shipping portion of your order.

When can I expect my first issue?
Once we receive your order, we process it immediately. The standard delivery time is 4-6 weeks. If you order your new subscription in the first month of the issue, your subscription will start with the current issue. For example, if you subscribed in May, your first issue would be the May/June issue. New subscriptions ordered in the latter month of an issue will start with the following issue. For example, if you subscribed in June, your first issue would be the July/August issue.

When in the month will my magazine arrive?
We try to arrange for the magazines to be on the newsstands and for subscribers to receive their copies on the first day of the first month on the cover (i.e. September/October issue on 1 September). Usually everyone has had received the magazine by the first of the month, and many of them get it two weeks early.

What if my magazine doesn't arrive?
If you are missing an issue, please contact us via e-mail or call toll-free 1-888-326-2476 or 416-491-3699.

How do I order a gift subscription?
Visit our on-line shopping cart make your selection for the term of the subscription, and complete the necessary ordering information and recepient's complete name and mailing address in the appropriate area of the form. you can even enter a short message in the comment field of the order page and Family Chronicle will send a card to the gift recipient.

How do I renew my subscription?
Visit our on-line shopping cart make your selection for the term of the subscription and complete the necessary ordering information. If available, enter the six digit subscriber code from the mailing label (upper left corner) on your issue's delivery bag in the comment area of the order form.

How do I report a change of address?
Notify the Circulation Department via e-mail, fill out our line address change form, or call 1-888-326-2476 or 416-491-3699. Please allow 3-6 weeks for your address change to appear on your subscription.

How do I cancel my subscription?
Notify the Circulation Department via our on-line cancelation form or call 1-888-326-2476 or 416-491-3699. A refund will be issued for all unmailed copies remaining on your subscription.

What happens to my subscription if you go out of business?
Family Chronicle is financially very healthy so this possibility is remote. In 29 years of publishing, we can honestly claim that no subscriber has ever lost their money. If Family Chronicle were to close, all subscribers would be offered an alternative publication or a refund.

Do you offer a trial copy of Family Chronicle?
Yes, to give everyone a chance to see why Family Chronicle has been so successful, we are currently offering a trial issue of the magazine (in North America only). This program is limited to one copy per address and per e-mail address. Unfortunately, our trial issue program is too expensive to operate outside of our local, North American market.

How do I order a back issue of Family Chronicle?
There is a high demand for back issues. Some issues have sold out. All issues are available in Family Chronicle's Year books. To order issues contact the Circulation Department via e-mail or call 1-888-326-2476 or 416-491-3699.

Family Chronicle Books

What are the contents of your books?
A description of the contents each of our books is available on our website.

How do I order a book?
Use the special publications order form to order any of the Family Chronicle books.

When can I expect delivery?
Once we receive your order, we process it immediately. Please allow 3-6 weeks to receive your order.

What if my books don't arrive?
If your order has not arrived after 4 weeks, please contact us via e-mail or call 1-888-326-2476 or 416-491-3699.

How do I order books as gifts?
Complete the the special publications order form with your billing information. In the comments section of the form, enter the name and address of the person receiving the book. Family Chronicle will send a card to the gift recipient.

Shopping with Family Chronicle

What ordering options do you offer?
There are several different ways to place an order with Family Chronicle.
  • Website: You may order on our secure subscription order form or the special publications order form, 24 hours a day, 7 days a week.
  • Phone: You can place your order by calling 1-888-326-2476 or 416-491-3699, Monday-Thursday, 8:30am-4:30pm and Friday 8:30am-1:30pm EST. Please have your Visa or MasterCard handy. We will be glad to assist you.
  • Mail: If you would like to mail in your order, print our online order form and mail it with your check, credit card information or money order, attention Circulation Department, to: US Orders- PO Box 194, Niagara Falls, NY 14304 USA; Canadian and International Orders- 505 Consumers Road, Suite 312, Toronto, ON, M2J 4V8 CANADA.
Which major credit cards do you accept?
We accept Visa and MasterCard. We also accept payments via PayPal through our online shopping cart.

Is your server secure for credit card use?
Our order forms are hosted on a secure server, meaning it is safe to enter your credit card information on the site. Our secure site certificate is issued by Verisign, a respected certificate signing authority. You can check the validity of our secure site certificate by clicking on the Verisign logo located on our home page or on any of our online order forms. We take credit card security seriously: we do not keep credit card numbers on a computer database and we shred all written notes once the transaction has been completed. If you are not comfortable with entering your information on the site, please use one of our other ordering options. Your credit card company does not hold you responsible for fraud committed on Internet transactions.

Who do I call about a billing query?
Contact the Circulation Department via e-mail or call 1-888-326-2476 or 416-491-3699.

What are your shipping costs?
Shipping costs are included in all of our product prices, as we dislike the common practice of gouging customers for shipping when they have no practical alternative. Delivery time is usually 3-6 weeks.

Publisher Information

What is your privacy policy?
Whether it is information collected for the purposes of selling you a subscription, special publication or other service you can be assured that we do not rent or sell our mailing lists or information gathered from Internet transactions to anyone outside the company. From time to time, we may use your customer information to correspond with you regarding your subscription or to promote special offers and services. Any information logged by our web server as a result of a visit to the Family Chronicle web site is used only for the purposes of statistical analysis and NOT for the purposes of identifying or tracking an individual user.

If you have a question about our privacy policy, please e-mail us at: admin@familychronicle.com (please put "privacy" in the subject line);

call us during regular business hours at: 416-491-3699 or

Mail:

Family Chronicle
Subscriber Services
505 Consumers Rd., Suite 312
Toronto, Ontario
M2J 4V8

How often do you publish Family Chronicle?
Family Chronicle is published six times a year.

How do I submit a letter to the editor of Family Chronicle?
Please follow this link to find out how to contact Family Chronicle's editorial staff by either e-mail or regular mail.

How do I submit an article to Family Chronicle?
You can view our author's guidelines online by following this link. The publisher is not responsible for unsolicited manuscripts, and our review process on unsolicited manuscripts can be lengthy.

Who do I contact to discuss advertising opportunities?
Please contact our Advertising Services department for information on display advertising (e-mail or call 1-888-326-2476 ext. 111 or 416-491-3699 ext. 111) or for our Marketplace or Classified ad sections (e-mail or call 1-888-326-2476 ext. 111 or 416-491-3699 ext. 111).
Download a PDF version of our current rate card (you must have Adobe Acrobat Reader to view the file. If you do not have this program, you can get it free from Adobe at http://www.adobe.com/products/acrobat/readstep2.html).

Who publishes Family Chronicle and where are you located?
Family Chronicle is published by Moorshead Magazines Ltd. The publisher is Edward Zapletal. The founding president and former publisher is Halvor Moorshead. Family Chronicle is based in Toronto, Canada. The Niagara Falls address is a mail drop box; we do not have offices in Niagara Falls. We consider ourselves to be North American: 90 percent of the circulation is in the US, 9 percent in Canada and one percent elsewhere.

What related magazines do you publish?
Moorshead Magazines Ltd. publishes a number of titles. The most relevant to Family Chronicle readers is History Magazine. History Magazine is dedicated to increasing the understanding of social history, in particular the life and times of ordinary people. Rather than focusing on military, personality or area histories, the History Magazine team write features about how our ancestors lived in a manner you will find nowhere else.

How do I contact Family Chronicle publishers?
Toll-Free: 1-888-326-2476
Phone: 416-491-3699
US Mail: PO Box 194, Niagara Falls, NY 14304
Canadian/International Mail: 505 Consumers Road, #312, Toronto, ON, M2J 4V8


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